Our work
Client engagements & outcomes
A selection of engagements across our four practice areas. All client names are anonymised in line with our confidentiality commitments.
Regional Building Society
Five-year growth strategy for a £1.4bn regional building society
A mid-sized building society with around £1.4bn in assets was facing margin pressure from larger competitors and a declining share of first-time buyer mortgages. The board engaged us to conduct a full strategic review and develop a credible five-year plan that the executive team could own and execute.
Key outcomes
- Board-approved five-year strategy with three clearly defined growth priorities
- Member satisfaction scores up 11 percentage points in the first year
- New savings proposition launched within six months of strategy sign-off
Metropolitan Local Authority
Operational transformation across a large metropolitan council
A metropolitan council with a net revenue budget of around £280m was facing a £18m funding gap over three years. Leadership needed to identify sustainable savings without cutting frontline services. We conducted a full operational diagnostic across six directorates and led the redesign of core back-office and support functions.
Key outcomes
- £14m in recurring annual savings identified and a delivery plan agreed
- Frontline service levels maintained across all six directorates
- Revised operating model implemented within 16 months
NHS Foundation Trust
Leadership development programme following a challenging CQC inspection
A district general hospital Trust rated "Requires Improvement" by the CQC commissioned a structured leadership development programme for its top two tiers of management. The programme combined individual coaching, team effectiveness workshops, and targeted changes to governance and accountability structures.
Key outcomes
- CQC re-inspection rating improved to "Good" within 18 months
- Staff Friends and Family Test scores increased by 12 percentage points
- Voluntary turnover in the senior nursing and clinical leadership cohort fell by 22%
Challenger Bank
Finance function transformation for a growing challenger bank
A challenger bank that had grown rapidly through acquisition found its finance function unable to keep pace with the demands of the executive team. Reporting was slow, forecasts were unreliable, and the CFO lacked confidence in the numbers. We redesigned the MI framework, rebuilt the planning and forecasting process, and introduced a performance management system aligned to the bank's strategic priorities.
Key outcomes
- Month-end reporting cycle reduced from 15 working days to 5
- Rolling forecast accuracy improved significantly within two quarters
- Finance repositioned as a credible strategic partner to the business
County Council
Corporate strategy refresh for a two-tier county council
A county council serving a population of around 550,000 needed to refresh its corporate strategy following local government reorganisation and a change of political administration. We facilitated a structured strategy development process involving elected members, senior officers, and key partners, producing a framework that was clear, deliverable, and genuinely owned by leadership.
Key outcomes
- Corporate strategy adopted unanimously at full council
- Strategic priorities cascaded into directorate plans within three months
- Measurably stronger alignment between political priorities and officer delivery
Integrated Care Board
Operating model design for a newly established Integrated Care Board
A newly formed ICB responsible for commissioning health services for a population of around 700,000 needed to design its operating model from the ground up, drawing together staff from several predecessor organisations with different cultures and ways of working. We led the design process, defined governance arrangements, and supported the transition to the new structure.
Key outcomes
- Operating model designed, consulted on, and implemented within 10 months
- Governance framework approved by NHS England regional team
- Staff from four predecessor bodies integrated into a cohesive commissioning function
All case studies are presented with client consent and with identifying details anonymised. We take our confidentiality obligations seriously - the depth of trust our clients place in us is something we protect absolutely.
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